This section describes the steps for installing License Server Software.

Before starting with the installation of eCognition, please make sure to uninstall the old License Serve. Then proceed to the steps below:

  1. After downloading and extracting the .zip file containing the License Server setup.exe installation file, start the installation by double-clicking the file. This launches the setup wizard where you have to press Next to proceed.
  2. Select I accept the terms in the License Agreement to proceed to the next screen.
  3. In the Activation Options dialog, enter your Entitlement ID which you obtained in your Entitlement-email.
  4. In the next dialog please select the licenses you want to activate and click on Activate.


  • W Clapham

    I have also activated 10 seats for eCognition 9, but when I tell Developer the IP address of my license server, it goes into a loop asking for the IP address of the license server. eCognition does not run.

  • eCognition Admin

    @He Yinan: eCogLM.exe is a part of the license server installation and can be found in the installation directory.

  • eCognition Admin

    @W Clapham: There is a "floating.lic" file in the lic-folder of the Developer installation. Please check if the license server IP address is configured there. E.g.:



  • Arun Rai

    When I tried to activate license using entitlement key it gives error says "Unable to retrieve entitlement details". Help needed

  • eCognition Admin

    Hi Arun,

    Most likely your license server failed to connect to the online licensing service due to your network policy. In this case I suggest the offline activation instead. You can find a good video guide on your YouTube channel: Please note that for the offline activation you will use your activation ID instead of the entitlement ID.

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